FAQ
Our shipping and delivery system is designed to ensure that orders reach customers quickly, safely, and reliably. Within the United States, we provide tracked shipping to all states, allowing customers to monitor their packages from the moment they leave our facility until they arrive at the designated address. Beyond domestic delivery, we also offer international shipping to a variety of countries across North and South America, Europe, Asia, and Oceania, including destinations like Australia, Canada, Mexico, the United Kingdom, Germany, France, Japan, and South Korea. It is important for international buyers to note that any customs duties, import taxes, or other government-imposed fees are the responsibility of the recipient. The applicable international shipping charges are clearly displayed during the checkout process.
Domestic shipping within the U.S. is generally calculated at a flat rate, which is presented at checkout once products are added to the shopping cart. Additional fees may apply for items that are oversized, particularly heavy, or destined for remote locations, and these are always disclosed prior to purchase. International orders are shipped using Priority Express International, which includes full insurance and tracking, providing added security and transparency for customers who are overseas. Tracking information is provided once a shipment has been dispatched, enabling recipients to follow their order throughout its transit.
Domestic packages typically arrive within three to seven business days when sent through carriers such as DHL, FedEx, or USPS. International orders generally take five to ten business days, though customs inspections may occasionally extend delivery times. If a tracking number shows no progress for more than ten business days or remains pending, customers are encouraged to contact our support team so that the situation can be investigated promptly.
All orders are priced and processed in U.S. dollars, and we accept multiple payment methods to accommodate different preferences, including PayPal, Shop Pay, Google Pay, and major credit cards like Visa, MasterCard, American Express, and Discover. These options are available for both domestic and international customers, offering flexibility and convenience.
For returns and exchanges, any defective or damaged products must be reported within thirty days of delivery. Customers should provide photographic or video evidence of the issue along with their account information when contacting our support team by email. If the item is available, it will be replaced; otherwise, a refund will be issued. Apparel returns for incorrect sizes are handled based on inventory availability, with guidance provided by customer service. Returns are usually processed within three to five business days, while refunds vary depending on the original payment method: bank transfers may take seven to ten business days, PayPal refunds five to seven business days, and alternative methods such as store credit or reward points may also be issued.
Return shipping costs are the responsibility of the customer, though replacements for exchanges are shipped at no extra cost. Refunds cover the product price only, excluding the original shipping fees. This framework ensures that all orders are managed with clarity, efficiency, and attention to customer satisfaction, whether shipping locally or internationally.